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Outlook Integration | Communifire Support

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Posted in: Features and Functionality

Outlook Integration

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  • tjagresti

    We have completed the set up for Outlook integration so Communifire is registered.  We're getting ready to turn on the feature but can't figure out whether it is one way or two syncing from the documentation provided.  So, does it just push our Communifire calendar to Outlook or do Outlook changes sync back to Communifire as well?

  • aparna
    Answered

    Hi Thomas,

    It's a two way sync between My Calendar and Outlook. Your Outlook events will appear in My Calendar and your personal Communifire events will appear in your Outlook calendar.

    Thanks,
    Aparna

  • tjagresti

    Thanks.

  • tjagresti

    How quickly should we see the sync data?  I've set up My Calendar and waited about 15 minutes and still do not see the integration happening?

  • tjagresti

    It keeps giving me message error setting up account se site administrator.  How do I debug the Outlook integration.  I've gone through the integration guide and everything was done per the guide.

  • aparna

    Hi Thomas,

    Can you please attach the screenshot of the error message you are getting.
    Also please try generating a new password from outlook Application Registration Portal : 


    and then update the new password in System Properties > "OutlookApiClientSecret".
    Please let me know if you are still not able to integrate.

    Thanks,
    Aparna

  • tjagresti

  • aparna

    Hi Thomas,

    There must be some issue with the password, have you tried generating a new password and then updating it in System Properties > OutlookApiClientSecret ?

    Thanks,
    Aparna

  • tjagresti

    We're testing it but no luck so far.  We are moving the employees to Office 365 so this may be a result of the email accounts not being fully migrated.  We'll keep you posted.

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