Loading ...

Cases From Email | Communifire Support

Communifire Support

Leave Space :

Are you sure you want to leave this space?

Join this space:

Join this space?

Add a new tab

Add a hyperlink to the space navigation. You can link to internal or external web pages. Enter the Tab name and Tab URL. Upload or choose an icon. Then click Save.

The name that will appear in the space navigation.
The url can point to an internal or external web page.
Login to follow, share, and participate in this space.
Don’t have a support community login?Create your account now
Posted in: Features and Functionality

Cases From Email

Subscribe to RSS
  • Tbarabasz


    We set up our cases with an email address. We can now open new cases and post replies by sending an email. It works great; however,  we have a few questions.

    1. Can a new case, created by an email, be assigned to a specific individual by default?
    2. Can we post email attachments to a case comment?
  • Tbarabasz

    Question #3: When a case is created from an email, it does not have a category assigned. Is there a way to set the category, either by the email or later when the case is viewed in a web browser? 

  • gskamau

    Hey Tom,

    1. It isn't possible to assign a user when you submit a case via email.

    2. It isn't possible to include attachments in case comments added via email.

    3. You can set the category by editing the case itself.


  • Tbarabasz

    Ok, thank you. #2 is almost an essential feature. It would be very useful to have.  

  • gskamau

    Hey Tom,

    You can submit a post for this in our Suggestions and Feedback forum. We reference this area when adding new features and enhancements to Communifire.


Page 1 of 1 (5 items)