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Cases From Email | Communifire Support

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Posted in: Features and Functionality

Cases From Email

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  • Tbarabasz

    Hi,

    We set up our cases with an email address. We can now open new cases and post replies by sending an email. It works great; however,  we have a few questions.

    1. Can a new case, created by an email, be assigned to a specific individual by default?
    2. Can we post email attachments to a case comment?
  • Tbarabasz

    Question #3: When a case is created from an email, it does not have a category assigned. Is there a way to set the category, either by the email or later when the case is viewed in a web browser? 

  • gskamau
    Answered

    Hey Tom,

    1. It isn't possible to assign a user when you submit a case via email.

    2. It isn't possible to include attachments in case comments added via email.

    3. You can set the category by editing the case itself.

    Grace

  • Tbarabasz

    Ok, thank you. #2 is almost an essential feature. It would be very useful to have.  

  • gskamau

    Hey Tom,

    You can submit a post for this in our Suggestions and Feedback forum. We reference this area when adding new features and enhancements to Communifire.

    Grace

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