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We set up our cases with an email address. We can now open new cases and post replies by sending an email. It works great; however, we have a few questions.
Question #3: When a case is created from an email, it does not have a category assigned. Is there a way to set the category, either by the email or later when the case is viewed in a web browser?
1. It isn't possible to assign a user when you submit a case via email.
2. It isn't possible to include attachments in case comments added via email.
3. You can set the category by editing the case itself.
Ok, thank you. #2 is almost an essential feature. It would be very useful to have.
You can submit a post for this in our Suggestions and Feedback forum. We reference this area when adding new features and enhancements to Communifire.
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