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Not receiving Daily/Weekly Digests | Communifire Support

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Posted in: Features and Functionality

Not receiving Daily/Weekly Digests

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  • ulabayramova

    Hey guys,

    I was wondering why I stopped receiving daily/weekly digests from our community ( I have also had this feedback from several users). In my preferences I have this function activated, so this shouldn't be preventing me from receiving them.

    I know we've had some changes done in System Properties, however, both daily and weekly digests are set to active here:

    I would appreciate your help and guidance to figure this out! 

    Thanks,

    Ulya

  • mtrujillo

    Hey Ulya,

            There is a known bug related to time settings, can you please try setting the time to 17:30 and let us know if emails are sent?

    Matt

  • ulabayramova

    Hey Matt, 

    I reset the time to 17:30 and tried to reschedule the weekly by setting it to Saturday - but we received to weekly digest. As there was no activity on Saturday I didn't expect to receive any dailies. 

    Would you mind checking why we haven't received the weekly on Saturday? 

    Thanks

  • mtrujillo

    Hey Ulya,

           I think there may have been a typo, did you receive 2 weekly digest emails?

    Matt

  • ulabayramova

    Matt,

    my apologies, totally missed this! 

    And yes, there is a typo - we have received no weekly digest emails. 

  • mtrujillo

    Hey Ulya,

          System Properties > WeeklyDigestPopularCount was set to 0, I changed this to 5. You should receive it this week. 

  • ulabayramova

    Thanks, Matt! Looking forward to it!

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