Not receiving Daily/Weekly Digests | Communifire Support

Hey guys,

I was wondering why I stopped receiving daily/weekly digests from our community ( I have also had this feedback from several users). In my preferences I have this function activated, so this shouldn't be preventing me from receiving them.

I know we've had some changes done in System Properties, however, both daily and weekly digests are set to active here:

I would appreciate your help and guidance to figure this out! 

Thanks,

Ulya

Hey Ulya,

        There is a known bug related to time settings, can you please try setting the time to 17:30 and let us know if emails are sent?

Matt

Hey Matt, 

I reset the time to 17:30 and tried to reschedule the weekly by setting it to Saturday - but we received to weekly digest. As there was no activity on Saturday I didn't expect to receive any dailies. 

Would you mind checking why we haven't received the weekly on Saturday? 

Thanks

Hey Ulya,

       I think there may have been a typo, did you receive 2 weekly digest emails?

Matt

Matt,

my apologies, totally missed this! 

And yes, there is a typo - we have received no weekly digest emails. 

Hey Ulya,

      System Properties > WeeklyDigestPopularCount was set to 0, I changed this to 5. You should receive it this week. 

Thanks, Matt! Looking forward to it!