Hello! We have a DEI recognition badge/program that is a stand alone on our DEI space.
the recognition badge/program is showing up our ABO badge. I was wondering what I am doing wrong as they are separate programs. Thank you
When I go to the ABO recognition page, I do not see the DEI badge listed. I also do not see the ABO badge listed on the DEI recognition page.
Can you please clarify exactly where one is showing up where it should not?
I think it's reversed.
1. If you are on the DEI space >Recognize someone here
2. You end up here https://onespot.luxottica.com/recognition?recognition=7072
then you select a name to nominate
3. You see the below
Thank you for the clarification, I can see the issue now. Is there a test user I can award this badge to test some functionality?
of course! Either 'target tester' or my account is just fine :)
The issue may be that the badge is tied to a challenge. Do you mind creating another badge that does not have a challenge associated with it in that Program? Once you do, please check to see if it shows properly on the award screen.
hm. I created a new one and now it's defaulting to "send some recognition" even though it is under the program "DEI"
There is a possibility that something has not been indexed correctly. May I rebuild the Search Index after your normal business hours? If so, what would be the best time for me to do that?
Hi Foster -- that would be awesome. We are open from 10AM - 7PM. We do have stores all across the US. So I'd say before open of business would be perfect.
Hello! Just wanted to follow up as this is still pointing to the wrong program. Let me know if you need anything from me. thank you so much!
I do apologize for the delay! We will be rebuilding your search index tonight.
Amazing! thank you so much!
We did rebuild your search index last night. Are things looking better now?
seems to be working just fine!
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