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In response to issues we had with the UI on our homepage mobile version, Axero just informed me that they make unilateral changes to the CSS which can cause issues and asked me to problem solve at my time and expense.
Sunny Drall wrote:
We have performed few CSS modifications that might require some changes in your CSS overrides, please feel free to let us know what all other CSS issues you are facing, we are happy to help.
We usually perform CSS changes to make Communifire look better and to make it more manageable.
We spent the time and money on our developers to code the CSS overrides to match the look and feel of our external web sites. Axero changes the overrides and now says its on us to fix?
Is this normal practice?
This is unacceptable without any notification before or after the change. I've spent yesterday and this morning fixing our CSS following this past weekend, and I still don't know what was changed or if I've caught everything.
The latest patches included CSS changes which caused design issues. We have since resolved the issues and have taken steps to prevent this from happening again. If future updates cause any design issues, please submit a private case, and we will be happy to work with you to correct any CSS/design issues we caused.
Thanks Matt for the follow up.
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