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I'm using this API to get the hierarchy for an employee. It's getting connection errors, timing out errors when I'm using it. I have a job that runs daily that updates user info and one of the things it does is update user hierarchy. We have over 2200 employees so somewhere in the process it bombs out with the errors mentioned. It's always at different points in the process. It also doesn't just happen with this API call it also happens when I try to add a profile photo. I had emailed Matt Trujillo on the Wednesday before Thanksgiving to see if you guys were doing backend work and he said no. I've done the infamous restart site and rebuild indexes and still same issue. I'd appreciate it if someone can look into this because it's seriously hindering our processes that we're trying to put in place.
Can you please provide more details about the error(s) you are seeing?
They are Server Connection error, Connection Timeout error, Server 404 Not Found error.
Does the issue occur every single time the process runs or does it occur randomly. Do you have a date/time it occurred last?
Can you please post screenshots of the errors you see in the Communifire Exception Log when this happens?
Can you please post screenshots of the errors your see on your end?
The more detailed information we have, the faster the developer can troubleshoot/resolve this.
If your screenshots contain sensitive information, please open a private case.
It happens almost every time. It happens at different stages of while the program runs. The last time it happened was this past Monday and the Wednesday night before Thanksgiving. I'm running now so as soon as it fails I'll send you screen shots of the errors.
Here is the error I got today.
Do you know how long the process ran until it timed out? We are going to be conducting server work for your site this weekend, we will let you know when it's done so you can run your program again.
It ran for about 45 minutes to an hour.
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