Broadcast

Axero's Broadcast tool allows administrators to broadcast messages to the community via email and notifications. Whether you are communicating during an emergency or sharing company news, broadcasts gets the word out fast.

To create a broadcast that meets your goals, work with your fellow community admins and intranet stakeholders to understand the type of information that needs to be sent out via broadcast. Consider communication needs, geographic regions, work environment i.e. in-office, at home, or hybrid, frequently used features and patterns within user intranet use to inform your communications strategy. 

Create a broadcast

When you are ready to begin using Axero's broadcast feature, turn on the feature from Application Settings via your Control Panel.

In addition, since this product is in the early stages post-release (aka beta), set the broadcast dynamic property to true. 

Then, navigate to the Control panel - Content - Broadcast

• Click Add a new Broadcast

Or click + icon and select Broadcast

The next screen will show a form to fill

Broadcast

• Upload a featured image
• Set Options (Required Reading, Allow comments, Allow likes)
• Select category from the dropdown menu
• Attach files as applicable
• Give broadcast a name under Internal broadcast name
• Give broadcast a Headline
• Add a short Summary for the broadcast
• Add content under Web page body

Recipients

Next click the Recipients tab on the top of the page

Under Select recipients, you will see three options - Personas, People, and Spaces

Admins have the ability to select the group of people under various filter conditions to receive the broadcast. 

Personas

Personas provide a great way to filter and group your users given a number of parameters. Check out our Personas documentation to learn more. 

Filter Personas

In the screenshot below, the highlighted section shows a list of Personas that have been created. 

To broadcast a message to any of the created Personas filters, mouse over the title and click the + icon next to the title as shown. (One or more filters can be added to the Send to list, to broadcast a message.)

In the right pane of the above screenshot under Send to section, a list of recipients will be added and a Total recipients count will be shown to whom the broadcast message will be sent. 

Filter People

The People tab allows Admins to search for a specific list of people within your intranet community. 

To search for people, start typing a name in the search field and mouse over the title. Click the + icon to add the user(s) in Send to list as shown

Filter Spaces

On the Spaces tab, Admins can filter or select spaces for which the broadcast message needs to be sent. All users in the selected space will receive a broadcast notification.

Send or Schedule

Click on Send or schedule tab when you are ready with the list of recipients to send the message.

You will see two options on this tab. 

Send now

Select Send now to send the broadcast message immediately.

Schedule for later

Select to schedule for a later date and click on Publication date tab.

A calendar view will pop up. Choose the publication date and time.

Click Schedule for later

You will see a saved Broadcast message on the following screen. A The following content will be published on message will be displayed in blue.

To view the scheduled broadcast go to Control panel - Content - Broadcast. 

Filter Broadcasts

Broadcasts can be filtered with a number of options available out of the box. The following options are available

• Filter by space
• Select parent category
• Select sub-category
• Filter by status

Filter by space

Broadcasts can be filtered by Top level community or space. Click the down arrow to view options.

Select parent category

Broadcasts can be filtered by parent category. Click the down arrow to view options.

Select sub-category

The options will be available if subcategories are created for broadcasts.

Filter by status

Broadcasts can be filtered by status. Click the down arrow to view options.

Save as Draft

Admins can save the created broadcast for future edits. Click Save as Draft 

You will be redirected to the Broadcast details page. A message will be displayed This entity is not published yet, it is at the draft stage.

To view a list of draft broadcasts go to Control panel - Content - Broadcast

On the list page, the Draft broadcast will be shown. You can also Filter by status and select Draft to view items in draft.

Edit a broadcast

To edit broadcasts in Draft or Scheduled for later status click the three dots next to the heading.

On the next screen make the changes and follow the steps under Creating a broadcast, Broadcast section.

Delete a broadcast

To delete broadcast go to Control panel - Content - Broadcast

To delete multiple Broadcasts together check the checkbox as shown and click Delete

To delete individual Broadcast click the burger icon next to the heading and click Delete

A warning message will be shown

Click Yes to delete.

View broadcast

A user can view the broadcast messages that have been sent to them.

To view broadcasts click on your Profile image > Broadcasts

A list of broadcasts will be displayed.

You can also show a list of broadcasts on a page builder page using the Broadcast Pagebuilder Widget:

Notifications

Users will receive email notifications within the community along with email notifications when a broadcast is received. 

Check out the Broadcast Email Notifications Setup documentation to learn more about how site admins can enable these email notifications for end-users.