Data Backup Services for Cloud-Hosted Sites | Communifire Documentation

Axero ensures the safety and availability of your data on our cloud-hosted sites by performing daily backups. These backups are retained for three months. For more information, please refer to the "Data Retention" section here.

How to Request a Data Backup

1. Submit a backup request by clicking here.
2. Once your request is received, the Axero Team will promptly prepare and provide the following files:
   • Database Backup: The most recent complete backup of your database, delivered as a .bak file.
   • Files Backup: A compressed (zipped) folder containing all your uploaded files. This includes attachments, photos, and video files.

If you have any questions or need further guidance, feel free to reach out to our support team.