We're all in this together, so no matter what personal, professional, or political beliefs you hold, be committed to treating each other with kindness and respect. We're an assembly of many types of people who all have the right to feel comfortable. Offer honest help, thank people for useful posts, and be patient with others (some of us are not as technical as others)!
It's possible that your question or concern has already been covered, so please try searching first. If you find what you need, great! If you don't find what you're after, you may still learn something during your search. Of course, if you don't find what you need, feel free to post a question—we're happy to help you.
Our community is strong because of the people who bring it to life! If you have something interesting or new to add, please share it. Don't just pass through—add your voice and expertise, and earn points and status while you're at it.
If you've written a Communifire how-to guide or documented something that everyone might find useful, please share. We'd love to hear from you. And thanks in advance.
If you're asking or answering a question and need to refer to a documentation page, use @mentions for linking to it. You can also summarize or quote from the content you're linking to and give context for your links.
Most people use this community at work. If it's NSFW, it won't fly here.
No one likes spam. Don't push your services or products here. Messages with the explicit intent to sell a product or service will be removed at the discretion of our moderators.
Don't link users to a form to collect emails on your website.
If you're deliberately trying to offend, bully, or provoke someone, our moderators will step in. It's okay to disagree, we just ask that you keep it amicable.
The Communifire Support Community is the primary place to get support. Review the below ways to receive support.
Consider our documentation your Communifire encyclopedia—everything you need to know to create, launch, manage, and use your intranet solution.
Not sure how to do something in Communifire? Let us show you — at your own pace. Here you'll find video walk-throughs of the features and functionality built into your intranet solution.
Many people come here to get help with a problem or to find a better way to do something. Questions are ideal for those situations. Ask a question and we'll answer. When you get an answer that works, accept the answer. You might even accept multiple answers. That way other people with the same question can find helpful information.
Experiencing a technical issue or a private case you rather not share with the entire community? Open a private case and someone from our Customer Success team will assist you promptly.
All software has bugs, we all know that. But we want to make our customers happy by quickly fix bugs you might find. Check out our Bug Fix Policy to learn about our bug fixing process.
Axero loves to hear about your ideas for enhancing Communifire. We receive many ideas, so we have a great process to determine which ideas become a reality. Start by posting your idea in our Suggestions and Feedback forums, we'll take it from there! Check out our New Features Policy to learn more about our approach to adding new features
Get help and improve your intranet with one-on-one assistance from Communifire experts. We'll provide the resources you need to continue being successful with Communifire. Learn more here.
Axero is dedicated to making the community a safe and productive place for everybody. We reserve the right to remove posts or delete accounts in the event they are detrimental to the Communifire Support Community. If you see any content that is abusive or inappropriate, click "Report inappropriate content" on the post, and the moderators will be alerted.
Violations are forgiven after 6 months of good behavior. Minor formatting/style infractions will be dealt with through education, but extreme violations of a threatening, abusive, destructive, or illegal nature will be addressed immediately.
We've created these guidelines to ensure that everyone within the community has a great experience, and we expect that all participants in the community will adhere to these guidelines and recommendations.
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