Cases are great for tracking just about anything, from customer support and help desk requests, to software bugs and project tasks. Anyone can submit a case, issue, question, or ticket, then choose its status, milestone, priority, category, and add tags to provide further context. Assign it to someone and loop in additional people when you need their input. Everyone gets notified on updates and everyone can provide their expertise to find a solution or answer.
"Top level community" refers to the entirety of your intranet, in contrast to spaces, which are sub-communities of the top level community. If a space is private, users who are not members of the space cannot view its content, whereas everyone in your intranet can view top level content. Top level cases can be accessed through the Browse menu.
Managing top level cases is very similar to managing cases in spaces.
Manage Space: Add Case Project
Manage Space: Edit Case Project
Manage Space: Delete Case Project
Manage Space: Add Project Category
Manage Space: Edit Project Category
Manage Space: Delete Project Category
Manage Space: Add Case Status
Manage Space: Edit Case Status
Manage Space: Delete Case Status
Manage Space: Add Case Priority
Manage Space: Edit Case Priority
Manage Space: Delete Case Priority
is requesting access to a wiki that you have locked: http://my.axerosolutions.com/spaces/5/communifire-documentation/wiki/view/27042/top-level-cases