Axero's Broadcast tool allows administrators to broadcast messages to the community via email and notifications. Whether you are communicating during an emergency or sharing company news, broadcasts get the word out quickly.
To create a broadcast that meets your goals, work with your fellow community admins and intranet stakeholders to understand the information that needs to be sent out via broadcast. Consider communication needs, geographic regions, work environment (i.e., in-office, at home, or hybrid), frequently used features, and patterns within user intranet use to inform your communications strategy.
When you are ready to begin using Axero's broadcast feature, turn on the feature from Application Settings via your Control Panel.
Then, navigate to Control Panel > Content > Broadcast
Click Add a new broadcast.
Or click the + icon and select Broadcast.
The next screen will show a form to fill.
Next, click the Recipients tab located at the top of the page.
Under Select recipients, you will see three options: Personas, People, and Spaces.
Administrators can select groups of people under various filter conditions to receive the broadcast.
Personas provide a great way to filter and group your users given several parameters. Check out our Personas documentation to learn more.
Filter Personas
In the screenshot below, the highlighted section shows a list of Personas that have been created.
To broadcast a message using any of the created persona filters, mouse over the title and click the + icon next to the title as shown. (One or more filters can be added to the Send to list to broadcast a message.)
In the right pane of the above screenshot under Send to section, a list of recipients will be added and a Total recipients count will be shown to whom the broadcast message will be sent.
Filter People
The People tab allows Administrators to search for specific users within your intranet community.
To search for people, start typing a name in the search field and mouse over the title. Click the + icon to add the user(s) in Send to list as shown.
Filter Spaces
On the Spaces tab, administrators can filter or select spaces to which the broadcast message needs to be sent. All users in the selected space will receive a broadcast notification.
Click on the Send or schedule tab when you are ready with the list of recipients to send the message.
You will see two options on this tab.
Send now
Select Send now to send the broadcast message immediately.
Schedule for later
Select this option to schedule for a later date and click on the Publication date tab.
A calendar view will pop up. Choose the publication date and time.
Click Schedule for later.
You will see a saved Broadcast message on the following screen: "The following content will be published on."
To view the scheduled broadcast, go to Control Panel > Content > Broadcast.
Broadcasts can be filtered with a number of options available out of the box. The following options are available:
Filter by space
Broadcasts can be filtered by Top Level Community or Space. Click the down arrow to view options.
Select parent category
Broadcasts can be filtered by parent category. Click the down arrow to view options.
Select subcategory
The options will be available if subcategories are created for broadcasts.
Filter by status
Broadcasts can be filtered by status. Click the down arrow to view options.
Admins can save the created broadcast for future edits. Click Save as Draft.
You will be redirected to the Broadcast details page. A message will be displayed: "This entity is not published yet, it is at the draft stage."
To view a list of draft broadcasts, go to Control Panel > Content > Broadcast.
On the list page, the Draft broadcast will be shown. You can also Filter by status and select Draft to view items in draft.
To edit broadcasts in Draft or Scheduled for later status, click the ellipsis icon next to the heading.
On the next screen, make the changes and follow the steps under Creating a broadcast, Broadcast section.
To delete broadcast, go to Control Panel > Content > Broadcast
To delete multiple Broadcasts together, check the checkbox as shown and click Delete.
To delete individual Broadcast, click the ellipsis icon next to the heading and click Delete.
A warning message will be shown:
Click Yes to delete.
A user can view the broadcast messages that have been sent to them.
To view broadcasts click on your Profile image > Broadcasts.
A list of broadcasts will be displayed.
You can also show a list of broadcasts on a Page Builder page using the Broadcast Page Builder Widget:
To enable images in Broadcasts emails, please follow the How to Enable Images in Emails documentation.
Users will receive notifications within the community along with email notifications when a broadcast is received.
Check out the Broadcast Email Notification Setup documentation to learn more about how site admins can enable these email notifications for end-users.
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