Deactivate User | Axero Documentation

When you deactivate a user:

• The user cannot log in with this account.
• The user will not be listed in People Directory.
• The user will not appear in Search.
• People will not be able to view the user's profile.
• The user's content can be reassigned to another user, kept attributed to the user, or deleted.
• The user will not be counted towards the license user limit.
• The user can be reactivated or deleted later.

To deactivate a user:

1. Click the gear icon > Control Panel > People > Manage People.
2. Search for the user.
3. For the user, click the gear icon > Delete.
4. Select Deactivate.
5. Select a re-assign option.
6. Click Deactivate.

To deactivate multiple users:

1. Click the gear icon > Control Panel > People > Manage People.
2. Check users.
3. Click Delete.
4. Select Deactivate.
5. Select a re-assign option.
6. Click Deactivate.

Content Reassignment Options

When deactivating a user, you must choose what happens to their content. The following options are available:

System Anonymous User

All content is assigned to the system Anonymous user. This is a built-in system user that you log in as. Use this option when you do not want to attribute the content to any specific person.

Editing the System Anonymous User

If content is reassigned to the System Anonymous User, administrators can update the display name and profile information associated with that account.

Accessing the Profile

You can open the System Anonymous User profile:

• By clicking Anonymous under any reassigned content item

• By navigating directly to: https://yoursite.com/people/Anonymous

Once on the profile page, click Edit Profile, make the necessary changes, and save.

Reassign to a Specific User

Transfer the deleted user's content to another user. This is useful when responsibilities are being handed over to a colleague or manager.

Content reassigned to the selected user:

• Activity Stream activity
• Articles, article drafts, and article comments
• Blogs, blog drafts, and blog comments
• Cases, case comments, and case recipients
• CMS pages
• Discussions and replies
• Events and event comments
• Files and file comments
• Ideas, idea drafts, and idea comments
• Photos, albums, album comments, and photo comments
• Tasks, task lists, task assignments, and task followers
• Videos and video comments
• Wiki pages, wiki drafts, and wiki comments
• Content version history
• Space creator attribution

Content always reassigned to Anonymous (even when selecting a specific user):

• Chat messages in group chats
• Wall posts
• Wall post comments (including comments on badges)
• @Mentions on the @Mentions page
• Task time logs

Content permanently removed:

• Private messages (1-to-1 chats)
• Profile field data
• Activity Ticker activity
• Badge recipient records
• Confirmed reads
• Connections
• Event attendee and organizer records
• Events created in My Calendar
• Flagged content logs
• Likes and dislikes
• @Mentions of the user
• Poll and survey responses (in Manage Space and the Control Panel)

Content retained without changes:

• Case milestones
• Idea votes
• Ratings
• Tasks (as assigned items)

Keep Content Assigned to Deactivated User

The user is deactivated. If the user is reactivated later, their content attribution is fully restored. This option is only available when deactivating (not permanently deleting) a user.

Delete User's Content

The user's content is permanently deleted.