Outlook Calendar Sync | Axero Documentation

Introduction

Axero supports a two-way sync between My Calendar and Microsoft Outlook. Once it's set up, events created in either one appear in the other automatically.

Overview

• Introduction
• How It Works
• Sync Timing
• Notifications
• Setup
• Support and Feedback

How It Works

• Outlook events and event invitations appear in My Calendar
• Your Axero events and event invitations appear in your Outlook calendar
• Event changes and RSVP updates sync automatically between both calendars
• Events you share with colleagues appear in their Axero calendar automatically, with no setup on their end

Sync Timing

Changes you make in Axero are sent to Outlook when you save them. Changes made in Outlook reach Axero the next time the background sync runs, which is every 10 minutes by default. Refresh your calendar in Axero to see the latest updates.

Notifications

Axero sends notifications for the following actions when they occur within Axero:

• You receive an event invitation
• An event you are attending is updated
• An event time is changed
• Someone RSVPs to your event
• An event you are attending is cancelled
• Someone comments on an event
• You receive an event reminder

"An event you are attending is updated" and "An event time is changed" can't be turned off, for one person or for everyone. They ignore every notification preference and every site-level setting. Deactivating the two matching email templates stops the emails, but the in-app notices still appear. The other five follow each person's notification preferences.

Setup

Outlook calendar sync starts with a one-time setup that an administrator does in Microsoft Entra, Microsoft's identity and access service. Then each user connects their own account from My Calendar, which takes about a minute.

For administrators, see the Outlook Calendar Sync Administrator Setup guide.

For users, see the Outlook Calendar Sync User Setup guide.

Support and Feedback

We are always working to improve our documentation. If you encounter an issue not covered here, or if a step could be clearer, let us know through a Support Case so we can help you and improve this guide for everyone.

Related pages

• Outlook Calendar Sync Administrator Setup (the one-time Entra setup an administrator does)
• Outlook Calendar Sync User Setup (what each person does to connect)
• My Calendar (the My Calendar overview)
• Google Calendar Sync User Setup (the same sync for Google Calendar)
• Connect Email to Calendar (the site-wide email connection)
• Google Calendar Sync Administrator Setup (the Google equivalent)