Outlook Calendar Sync User Setup | Axero Documentation

Introduction

You can connect your Microsoft Outlook calendar to Axero for two-way event sync. Once it's connected:

• Your Outlook events and event invitations appear in My Calendar
• Your Axero events and event invitations appear in your Outlook calendar
• Event changes and RSVP updates sync automatically between both calendars
• Events you share with colleagues appear in their Axero calendar automatically, with no setup on their end

Overview

• Introduction
• Connect Outlook to My Calendar
• Disconnect Outlook from My Calendar
• Troubleshooting
• Support and Feedback

Connect Outlook to My Calendar

Watch the video walkthrough or follow the steps below.

1. From My Calendar, select the person icon above the calendar.
   
2. Select Connect beside Outlook.com.
   
3. Sign in to your Microsoft account.
4. Review the permissions and select Accept.
   
5. Select the calendars you want to sync, then select Continue.

   Note: Your personal default Outlook calendar is always included, and you can't deselect it. Any other calendars you select sync alongside it.

6. Select Close. Your Outlook calendar starts syncing.

Disconnect Outlook from My Calendar

1. From My Calendar, select the person icon above the calendar.
   
2. Select the X next to the account and then select Disconnect to confirm.
   
   
3. Your Outlook calendar is now disconnected. Axero removes the Outlook calendars it added to My Calendar, along with the synced events in them. Your own Axero calendar and the events you created in Axero stay, but they no longer sync with Outlook.

To remove those events, delete them from your Axero calendar. Removing them there does not affect the originals in Outlook.

Troubleshooting

"Default Outlook account has not been setup"

This error usually means the site has no Default Outlook Email connected. That's a site-wide setting a site administrator controls. Once it's connected, the error clears for everyone at once, and nobody has to connect a personal account. You can also clear the error for yourself alone by connecting your own Outlook account with the steps above. If you see this error, tell your site administrator and point them to Outlook Calendar Sync Administrator Setup.

Events are not syncing

Try disconnecting and reconnecting your Outlook account. If the problem continues, ask your site administrator to check that the Outlook Calendar Sync Administrator Setup is complete.

"Need admin approval"

This message means your site administrator hasn't yet granted admin consent (Microsoft's organization-wide approval) for the Outlook integration. Contact your administrator and ask them to complete the Outlook Calendar Sync Administrator Setup.

Consent request is sent to the wrong organization

If you are signed in to multiple Microsoft accounts in your browser, the consent request may go to the wrong tenant (an organization's own Microsoft environment). Sign out of all Microsoft accounts, sign in with only the account you mean to use, and try connecting again.

Support and Feedback

We are always working to improve our documentation. If you encounter an issue not covered here, or if a step could be clearer, let us know through a Support Case so we can help you and improve this guide for everyone.

Related pages

• Outlook Calendar Sync Administrator Setup (the administrator setup that has to come first)
• Outlook Calendar Sync (how the sync behaves once connected)
• My Calendar (the My Calendar overview)
• Delete Integration Account (to remove the account from My Integrations instead)
• Google Calendar Sync User Setup (the Google equivalent)