Outlook Calendar Sync User Setup | Axero Documentation

Introduction

This guide explains how to connect your Microsoft Outlook calendar to Axero for bidirectional event sync. Once connected:

• Your Outlook events and event invitations appear in My Calendar
• Your Axero events and event invitations appear in your Outlook calendar
• Event changes and RSVP updates sync automatically between both calendars
• Events you share with colleagues automatically appear in their Axero calendar, no setup required on their end

Overview

• Introduction
• Connect Outlook to My Calendar
• Disconnect Outlook from My Calendar
• Troubleshooting
• Support and Feedback

Connect Outlook to My Calendar

Watch the video walkthrough or follow the steps below.

1. From My Calendar, select Account.
   
2. Select Connect.
   
3. Sign in to your Microsoft account.
4. Review the permissions and select Accept.
   
5. Select the calendars you would like to sync and select Continue.

   Note: Your personal default Outlook calendar is always included and cannot be deselected. Any additional calendars you select will sync alongside it.

6. Select Close. Your Outlook calendar will begin syncing.

Disconnect Outlook from My Calendar

1. From My Calendar, select Account.
   
2. Select the X next to the account and then select Disconnect to confirm.
   
   
3. Your Outlook calendar is now disconnected. Previously synced events will remain in Axero but will no longer receive updates from Outlook.

Events that were already synced stay on your Axero calendar after you disconnect. If you want them gone, delete them from your Axero calendar; removing them there does not affect the originals in Outlook.

Troubleshooting

"Default Outlook account has not been set up"

This error usually means the site has no Default Outlook Email connected. That is a site-wide setting a site administrator controls, and connecting it clears the error for everyone at once, with nobody having to connect a personal account. Connecting your own Outlook account, following the steps above, also clears it for you alone. If you are seeing this error, tell your site administrator and point them at Outlook Calendar Sync Administrator Setup.

Events are not syncing

Try disconnecting and reconnecting your Outlook account. If the issue persists, contact your site administrator to verify the Outlook Calendar Sync Administrator Setup is complete.

"You need admin approval"

This message means your site administrator has not yet granted admin consent for the Outlook integration. Contact your administrator and ask them to complete the Outlook Calendar Sync Administrator Setup.

Consent request is sent to the wrong organization

If you are signed into multiple Microsoft accounts in your browser, the consent request may be routed to the wrong tenant. Sign out of all Microsoft accounts, sign in with only your intended account, and retry the connection.

Support and Feedback

We are always working to improve our documentation. If you encounter an issue not covered here, or if a step could be clearer, let us know through a Support Case so we can help you and improve this guide for everyone.

Related pages

• Outlook Calendar Sync Administrator Setup (the administrator setup that has to come first)
• Outlook Calendar Sync (how the sync behaves once connected)
• My Calendar (the My Calendar overview)
• Delete Integration Account (to remove the account from My Integrations instead)
• Google Calendar Sync User Setup (the Google equivalent)