Inactive User Email | Axero Documentation

The inactive user email is sent to users who haven't engaged on your intranet after a certain number of weeks. The inactive user email automates engagement reminders to your intranet users.

How to Enable the Inactive User Email

1. Go to Control Panel > System > System Properties.
2. Set the following properties:
   • EnableInactiveUserEmails: Set to true .
   • InactiveUserEmailFromUserID: Set to the ID of the email server the inactive user email should be sent from. You'll most likely want to set this to 0 to use the site's email server.
   • InactiveUserEmailIncludeMissedContent: If you want recent content to be included in the email, set this to true. If you set this to true, also update the email template. See the section below.
   • InactiveUserEmailWeeks: Set to the number of weeks of inactivity the email should be sent after. (e.g. 2 )
   • WeeklyDigestPopularCount: If InactiveUserEmailIncludeMissedContent is true, set this to a non-zero value. (e.g. 4 )

How to Customize the Inactive User Email

To customize the inactive user email, go to Control Panel > System > Email Templates. Search for Inactive.User.Email and edit the email template. You can change the wording and layout of the email.

Note: Do not change the template name.

How to Include Recent Content in the Inactive User Email

You can include a list of recent content in the inactive user email to let people know what's been going on in the intranet.

1. Go to Control Panel > System > Email Templates.
2. Edit the Inactive.User.Email email template.
3. Select Multipart (TEXT & HTML) as the Content Type.
4. Copy the text body and paste it in the HTML body. Or enter a new email body in HTML body.
5. Add {{MISSED_CONTENT}} to the bottom of the HTML body. This mnemonic will be replaced with a list of recent content when the inactive email is sent.
   
6. Click Update.

Related

Disable or Enable Email Template 

Need to declutter your inbox? Disable an email template to turn that email notification off for everyone in your intranet.