Contact Requests | Axero Documentation

Axero provides a built-in Contact Us page that allows intranet members to communicate with site administrators. You can access this page at /contactus (e.g., myintranet.com/contactus). Consider adding a prominent link on your homepage to make this feature easily accessible to your users.

Once the form opens, a user can fill in the following fields:

• First name
• Last name
• Company
• Website
• Phone
• Email address
• Request type: General Information, Feedback, Bugs, Violations or Abuse, or Other.
• Message

When a user submits the form by clicking Send, the request is automatically saved in the Control Panel, and relevant administrators receive email notifications based on your configuration.

Managing Contact Requests

Site administrators can view and manage all contact requests through the Control Panel:

1. Navigate to Control Panel > Content > Contact Requests
2. Use the filter options to sort requests by type
3. Review, respond to, or delete messages as needed

Configuring Role-Based Notifications

You can customize which top-level roles receive notifications for contact requests. By default, site administrators and moderators receive these notifications, but you can modify this setting:

1. Go to System > System Properties.
2. Search for ContactRequest.All.RoleIDs and edit it.
3. Enter a comma-separated list of role IDs you want to be notified about contact requests (e.g., 1,2,6,10), then click Save.

Setting Up Type-Specific Notifications

For more granular control, you can configure different email recipients based on the type of contact request. This allows you to route specific requests to the appropriate team members, even if they don't have administrator or moderator roles.

1. Go to Control Panel > System > System Properties.
2. Click Contact Form Settings.
3. Edit the following system properties and enter a comma-separated list of email addresses (e.g., alice@email.com,bob@email.com):
   • ContactRequest.Bugs.EmailID: Emails to send bug messages to
   • ContactRequest.Feedback.EmailID: Emails to send feedback messages to
   • ContactRequest.GeneralInformation.EmailID: Emails to send general information messages to
   • ContactRequest.Other.EmailID: Emails to send other messages to
   • ContactRequest.ViolationsAbuse.EmailID: Emails to send violation or abuse messages to

Troubleshooting Common Issues