Banning and Whitelisting IP Addresses | Axero Documentation

IP address management is a crucial security feature that helps maintain a safe and professional environment within your intranet. By banning specific IP addresses, you can prevent unauthorized access and protect against potential security threats. This feature effectively prevents banned users from circumventing restrictions by creating new accounts.

Finding a User's IP Address

To locate a user's IP address, follow these steps (note: the account must be active):

1. Navigate to the administration panel by clicking the gear icon > Manage People.
2. Use the search functionality to locate the specific user.
3. Click the gear icon next to the user's name > View Stats.
4. On the User Activity page, locate and copy the IP address for future reference.

Banning IP Addresses

Follow these steps to ban an IP address or range:

1. Access the Banned IPs section by clicking the gear icon > Manage People > Banned IPs.
2. Select Add IP to begin the process.
3. Enter the IP address information:
   • For a single IP address: Enter the same IP in both the Start IP Address and End IP Address fields
   • For an IP range: Enter different addresses in the Start and End fields to block the entire range
4. Provide a detailed Description explaining the reason for the ban (this will be helpful for future reference).
5. Click Save to implement the ban.

Users attempting to access your intranet from a banned IP address will receive the message "Your IP has been banned".

Modifying IP Address Bans

To modify existing IP bans:

1. Navigate to gear icon > Manage People > Banned IPs.
2. Locate the IP entry and click the edit icon.
3. Update the IP range or description as needed.
4. Click Update to save your changes.

Removing IP Address Bans

To remove IP restrictions:

1. Access the Banned IPs section through gear icon > Manage People > Banned IPs.
2. Select the checkboxes next to the IP addresses you wish to remove.
3. Click the Delete button.
4. Confirm the deletion by clicking OK in the confirmation dialog.

Restricting Access to Specific IP Addresses (Whitelisting)

Understanding IP Addresses: An IP address consists of four numbers (octets), each ranging from 0 to 255. The complete IP range spans from 0.0.0.0 to 255.255.255.255. To implement IP whitelisting, you can use the Banned IP feature to block all IP addresses except those you want to allow.

Example: To whitelist a single IP address (168.212.226.204) while blocking all others, create two ban ranges:

1. First Range: 000.000.000.000 to 168.212.226.203
2. Second Range: 168.212.226.205 to 255.255.255.255