Manage Space: Case Priorities | Axero Documentation

Case priorities are a way to indicate the urgency of a case. Add, edit, and delete case priorities in Manage Space.

Add Case Priority

1. In the header, click Spaces and click a space.
2. Click Manage Space.
3. In the sidebar menu, click Cases.
4. Click Priorities.
5. Click Add Priority.
6. Fill in the following information:
   
   • Case priority: Name of the priority.
   • Default: If checked, this priority will be the default priority when cases are created. Users will not need to select this priority when creating a case. The priority will be selected automatically.
7. Click Save.

Edit Case Priority

1. In the header, click Spaces and click a space.
2. Click Manage Space.
3. In the sidebar menu, click Cases.
4. Click Priorities.
5. For a priority, click the edit icon.
6. Make changes to the priority.
7. Click Update.

Delete Case Priority

1. In the header, click Spaces and click a space.
2. Click Manage Space.
3. In the sidebar menu, click Cases.
4. Click Priorities.
5. For a priority, click the delete icon.
6. Select a priority to move cases to.
7. Click Delete.

Case Priority Color

The case priority color appears on the left side of the case list. Use CSS overrides to add a color for custom case priorities.

1. Open the case list.
2. Right-click the case > Inspect.
3. In the pane that opens, find the priority's CSS class in the source. Example:
   
   
4. Save the priority's CSS class for later.
5. Click the gear icon > Control Panel > System > CSS Overrides.
6. Add the following code, at the bottom.

   /*Styling for case priority*/
   .ax-case-entry.priority-lowest { 
      border-left: solid 3px #cccccc; 
   }

7. Modify the code for your specific priority:
   • Replace priority-lowest with your priority's CSS class.
   • Replace #cccccc with your desired color.
8. Click Save CSS Overrides.

Result: