Manage Space: Case Statuses | Axero Documentation

Case statuses are a way to indicate the progress of a case. Add, edit, and delete case statuses in Manage Space.

Add Case Status

1. In the header, click Spaces and click a space.
2. Click Manage Space.
3. In the sidebar menu, click Cases.
4. Click Statuses.
5. Click Add Status.
6. Fill in the following information:
   • Name: The name of the status.
   • Set status type: Whether the status indicates the case is Open or Closed. Status type affects milestone percentage. The Closed status type increases milestone completion percentage.
   • CSS class for color: Enter a label. The label should be one word without spaces. You can use dashes and underscores.
     You can use CSS Overrides to style the status label. See the Custom CSS Class Example below.
   • Default: If checked, this status will be the default status when cases are created. Users will not need to select this status when creating a case. The status will be selected automatically.
7. Click Save.

Edit Case Status

1. In the header, click Spaces and click a space.
2. Click Manage Space.
3. In the sidebar menu, click Cases.
4. Click Statuses.
5. For a status, click the edit icon.
6. Make changes to the status.
7. Click Save.

Delete Case Status

1. In the header, click Spaces and click a space.
2. Click Manage Space.
3. In the sidebar menu, click Cases.
4. Click Statuses.
5. For a category, click the delete icon.
6. Select a status to move cases to.
7. Click Delete.

Case Status Color Example

The CSS class for color is used to style the case status label. Below is an example of adding a new case status and adding CSS overrides to style the status label.

1. Add a new case status called Awaiting Upgrade.
2. Enter case-status-label-awaiting-upgrade for the CSS class.
   
3. In Control Panel > System >  CSS Overrides, add the following code, at the bottom.

   /*Style for the Awaiting Upgrade case status*/
   .case-status-label-awaiting-upgrade {
      background: #ce8109;
      border-color: #ce8109;
      color: white;
   }
   

4. Click Save CSS Overrides.

Result:

You can modify the CSS code for your own case status:

• Replace case-status-label-awaiting-upgrade with your case status's CSS class.
• Replace #ce8109 with your desired background color. (Make sure to replace both instances of #ce8109 .)
• If the background is light, also replace white with black .