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REST API: Axero Copilot Submit Feedback | Axero Documentation

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REST API: Axero Copilot Submit Feedback

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Open API Guide
POST/api/chatbot/chat/{conversation_id}/response/{response_id}/feedback

Submits feedback on a specific Axero Copilot response within an ongoing conversation. The feedback helps improve the accuracy and relevance in future responses.

Request

Request Header

HeaderRequiredValueDescription
AuthorizationYESBearer YOUR_TOKENBearer token for the authenticated user. Learn how to create Bearer tokens.
Content-TypeYESapplication/jsonMust be set to application/json

Required Parameters

ParameterTypeRequiredLocationDescription
Feedback JSONStringYESBodyThis is JSON that represents a feedback object that you're creating. This should be of the format seen below in the sample given. The required values in this JSON are given below.
conversation_idIntegerYESPathThe unique ID of the ongoing conversation where the feedback is being submitted
response_idStringYESPathThe unique ID of the chatbot response you’re providing feedback for
feedbackTypeStringYESBodySpecifies the type of feedback:    "positive" or "negative"

Optional Parameters

ParameterTypeRequiredLocationDescription
feedbackIssuesObjectNOBodySpecifies one or more issues related to negative feedback: "inaccurate," "notHelpful," "biased," or "other"
feedbackTextStringNOBodyAdditional comments or details to provide context for the feedback

Example

Request Header

Authorization: Bearer YOUR_TOKEN
Content-Type: application/json

Request URL

https://your-site.com/api/chatbot/chat/50b828ea/response/7f244ce/feedback

Request Body

{
  "feedbackType": "negative",
  "feedbackIssues": [
    "inaccurate"
  ],
  "feedbackText": "The information seems outdated"
}

Success Response

{
  "IsError": false,
  "ResponseData": {
    "Date_iso": "2026-01-01T12:00:00Z",
    "FeedbackIssues": [
      "inaccurate"
    ],
    "FeedbackText": "The information seems outdated",
    "FeedbackType": "negative",
    "Timestamp": 1730369825.0091906
  },
  "ResponseMessage": "Success message."
}

Error Response

{
  "IsError": true,
  "ResponseMessage": "Required parameter is missing or invalid.",
  "ResponseData": null
}

Error Handling

Status CodeLikely CauseNext Action
400 Bad RequestOne or more required fields are missing or invalid. (conversationId, responseId)Verify the request payload against the required parameters.
401 UnauthorizedMissing or invalid Bearer token.Check token validity. Learn how to create Bearer tokens →
403 ForbiddenUser does not have sufficient permissions.Confirm the user has the required roles for this action.
404 Not FoundThe specified conversation was not found.Verify the conversationId is correct.
500 Server ErrorInternal failure.Retry later.

Rate Limits

While Axero does not enforce hard rate limits by default, we recommend the following best practices to ensure optimal performance:

  • Sustained Request Rate: Do not exceed 5 API calls per second
  • Sequential Processing: Wait for each request to complete before sending the next in automated workflows
  • Concurrent Connections: If parallel processing is required, limit to 3 or fewer simultaneous requests
  • Response Timeout: Ensure API responses complete within 15 seconds during testing

Axero may implement temporary rate restrictions if excessive API usage affects overall site performance. For high-volume integrations, contact Axero to discuss your requirements.

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