Axero Copilot Analytics | Axero Documentation

  Included with Axero Copilot add-on

Axero Copilot Analytics empowers administrators to gain valuable insights into user interactions with Axero Copilot. By leveraging this analytics feature, administrators can review activity, analyze feedback, and understand user behavior to optimize the Axero Copilot's performance and enhance user satisfaction.

Filtering

Administrators can refine their analysis by leveraging the powerful filtering options available in the Axero Copilot Analytics dashboard. Filters allow administrators to focus on specific parameters, enabling more targeted insights. Filtering options include: 

• Person: Type a first or last name to filter data related to a specific user’s interactions with Axero Copilot.
• Bot Profile: Filter results by Axero Copilot profile name. Each interaction displays the bot profile icon and name, so it is clear which profile the user was chatting with.
• Question: Enter a keyword or question to display all interactions that contain the search term.
• Feedback: Filter interactions by user feedback to review helpful or unhelpful responses.

Sorting

Axero Copilot Analytics dashboard displays data sorted by date in descending order, with the most recent interactions appearing first. This default sorting provides administrators with immediate access to the latest information.

Timeframe

You can choose the specific timeframe you wish to analyze. By default, the system is set to the Last 30 days, but you can select a day, an entire month, the past 12 months, or a custom range based on your needs.

Download

The Axero Copilot Analytics dashboard allows you to download data for further analysis. Administrators can export the displayed report as a CSV file. The downloaded data will align with the applied filters, providing consistent information for in-depth analysis.

Session details

Administrators can review individual sessions to better understand how users interact with Axero Copilot.

Details

Clicking a details entry opens a panel where you can view:

• The full conversation between the user and Axero Copilot
• Any referenced content used in the responses
• Resolution Steps, which show how Axero Copilot processed the request and generated each answer

Session

When you click a session in the analytics report for the specific question, a side modal opens, displaying the complete session history. If a response was rated unhelpful, admins can review the feedback to understand why.

Administrators can access detailed session information, enabling them to review the entire interaction and understand user behavior.

• Question Asked: Overview of the questions posed by the user during the chatbot interaction.
• Answers Provided: Details of the chatbot's responses to user queries.
• Feedback Option: If a response is marked as unhelpful, administrators can review the feedback to understand why and read any additional user comments.

This detailed session information empowers administrators to gain valuable insights into how users are engaging with the chatbot, assess the effectiveness of responses, and identify areas for improvement.