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Communifire Cloud System Status Outage - Feb 23, 2017 10:30AM PST

Communifire Cloud System Status Outage - Feb 23, 2017 10:30AM PST

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10:30AM PST

NOTE: This outage only affects Communifire Cloud customers. Customers with on-premise installations are not affected.

All Communifire Cloud systems are currently experiencing intermittent connectivity as we're experiencing server outages. We're working on it right now. No data has been lost, all our machines are still working, but they're occasionally not accessible from the Internet. Sorry for the inconvenience.

We have located the problem and it is related to our data center. We’re working with our hosting provider right now. We should be back shortly. Again, we're sorry for this disruption of service.

We travel the road together with our customers, and we only travel on the high road. We do not know if the high road is indeed the road less traveled, but we do know it makes all the difference.

We’re not perfect. Servers are not perfect. We all know that. But we want to make our customers happy.

We will keep you updated on the progress on our support site.

Thank you. We appreciate your business.

Axero Team


12:45 PM PST

UPDATE: We have fixed the problem and all systems are back up and running as normal.

Communifire’s cloud infrastructure has been experiencing intermittent connectivity issues. I can understand how disappointed you must be.

Not all Communifire customers have been affected. We worked hand-in-hand with our hosting partner—with some very experienced and expert database and server technicians—to fix this problem.

After our research, and from running our tests and tuning evaluations, we pinpointed that there was an issue with our datacenter related to SQL Server. Our team has fixed the problem and all Communifire sites are back up.

We are continuing to monitor our server infrastructure for the next 24 hours to 48 hours to insure that all sites are operating as normal.

Out of our 10 years in operations, this is the most downtime we’ve ever experienced. We take full responsibility. It’s events like these where we learn how to improve our service, and we are putting process and procedures in place to mitigate these circumstances. Thank you for your support and understanding.

Should you have any questions, please submit a case in our support site.

We appreciate your continued business.

Axero Team 

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