---
title: "Data Backup Services for Cloud-Hosted Sites"
type: "wiki"
space: "Axero Documentation"
author: "Anonymous User"
created: 2020-03-12T19:15:32Z
updated: 2026-09-07T00:21:07Z
url: "https://my.axerosolutions.com/spaces/5/axero-documentation/wiki/view/39196/data-backup-services-for-cloud-hosted-sites"
---

# Data Backup Services for Cloud-Hosted Sites

Axero backs up your cloud-hosted site every day. For how the data is protected and how long it is kept, see our [Security and Data Retention](https://axerosolutions.com/platform/technology-security) page.

### **How to Request Your Data Backup**

To get a copy of your site's data:

1. **Submit your request:** [Open a support case](https://my.axerosolutions.com/spaces/77/axero-online-support/cases/add-edit-case/0) and say you would like a data backup.
2. **We'll prepare your files:**Our team will gather your data and send you two files:
    - **Database Backup \(.bak file\):** This contains all your site's structured data, including user information, posts, comments, and other content stored in the database.
    - **Files Backup \(ZIP folder\):** This is a compressed folder with all the files you've uploaded to your site, such as documents, attachments, photos, videos, and other media files.

### **What to Expect When You Receive Your Backup**

The backup is organized differently from your live site:

- **File naming:** The files in your backup will be named using content IDs, which are numerical identifiers \(for example, "12345.pdf" or "67890.jpg"\). These numbers correspond to how the files are tracked in the database, rather than the original descriptive names you may have given them when uploading.
- **Flat file structure:** All your files will be in a single folder without any subfolders or organization by spaces, departments, or categories. This means you won't see the same folder structure that exists on your live site; everything will be in one place.
- **Why this format?** This is how the data is stored to ensure optimal performance and reliability. The database backup contains the information that links these content IDs to their original names, locations, and metadata.

If you need to identify specific files or restore the organizational structure, you may need to cross-reference the content IDs in the files backup with the information in your database backup.

### **Need Help?**

If you have any questions about requesting a backup, understanding your backup files, or anything else, [contact our support team](https://my.axerosolutions.com/spaces/77/axero-online-support/cases/add-edit-case/0).

#### Related pages

- [Cloud Site Upgrades](https://my.axerosolutions.com/spaces/5/axero-documentation/wiki/view/34621/cloud-site-upgrades "Cloud Site Upgrades") \(how and when your cloud site is upgraded\)
- [Managing Your Sandbox](https://my.axerosolutions.com/spaces/5/axero-documentation/wiki/view/100416/managing-your-sandbox "Managing Your Sandbox") \(if you also have a sandbox\)
- [Online Support](https://my.axerosolutions.com/spaces/5/axero-documentation/wiki/view/33697/online-support "Online Support") \(how to open the support case\)