---
title: "Cloud Site Upgrades"
type: "wiki"
space: "Axero Documentation"
author: "Jennifer Kirkland"
created: 2019-09-16T20:04:26Z
updated: 2026-09-27T23:58:17Z
url: "https://my.axerosolutions.com/spaces/5/axero-documentation/wiki/view/34621/cloud-site-upgrades"
---

# Cloud Site Upgrades

Axero releases updates regularly. This page explains the two release types and how an upgrade to a cloud site happens.

### Types of Releases

There are two types of updates:

- **General Release**: This is the latest and most stable Axero version, updated to fix issues our customers report. Axero schedules your site for each General Release update when it is available. To ask for the upgrade sooner, open a [support case](https://my.axerosolutions.com/spaces/77/axero-online-support/cases/add-edit-case/0).
- **Limited Release**: This version comes out after the latest General Release and includes features still being tested. It suits sites that want the newest features before they are finished. If a Limited Release fixes an issue you're facing, or has a new feature you want to try, submit a [support case](https://my.axerosolutions.com/spaces/77/axero-online-support/cases/add-edit-case/0) and we'll review your site for an update.

Follow our [New Enhancements](https://my.axerosolutions.com/spaces/5/axero-documentation/wiki/view/30048/new-enhancements "New Enhancements") page to receive updates on the features included in each release.

### Upgrade Process

- **Scheduling and Communication**: We schedule General Release upgrades and email you, typically a week before the upgrade. Upgrades usually run late in the evening \(Eastern Time\) on a Monday or Thursday, to keep disruption to your business low.
- **Efficient Upgrades**: An automated tool runs each upgrade:

    - **Backup**: Before any changes, we back up your site to prevent data loss.
    - **Update**: Your site is temporarily taken offline to apply the updates and then brought back online.
    - **Monitoring**: We then watch the site to confirm the update succeeded.
- **Eligibility and Timing**: We regularly check which sites are due for an upgrade, so your site keeps getting the latest patches and features with as little disruption as possible.

### We're Here to Support You

If you have a question about an upgrade, submit a [support case](https://my.axerosolutions.com/spaces/77/axero-online-support/cases/add-edit-case/0).

#### Related pages

- [New Features Policy](https://my.axerosolutions.com/spaces/5/axero-documentation/wiki/view/33698/new-features-policy "New Features Policy") \(how features are chosen and announced\)
- [Online Support](https://my.axerosolutions.com/spaces/5/axero-documentation/wiki/view/33697/online-support "Online Support") \(to request an upgrade through a support case\)
- [Data Backup Services for Cloud-Hosted Sites](https://my.axerosolutions.com/spaces/5/axero-documentation/wiki/view/39196/data-backup-services-for-cloud-hosted-sites "Data Backup Services for Cloud-Hosted Sites") \(how backups work for cloud-hosted sites\)
- [Axero Version](https://my.axerosolutions.com/spaces/5/axero-documentation/wiki/view/22339/axero-version "Axero Version") \(to find the version your site is on\)