Azure AD SSO | Communifire Documentation

Welcome to the Axero integration guide for Azure Active Directory (AD), also called Entra ID. This documentation is designed to assist you in establishing a secure and efficient connection between Axero and your organization's Azure AD application. Integrating these systems empowers your users with Single Sign-On (SSO) capabilities, simplifying their login process and enhancing overall security.

Understanding Azure AD and User Provisioning

Azure Active Directory (AD) is Microsoft's cloud-based identity and access management service. It helps employees sign in and access resources seamlessly. It's where all your organization's user credentials and permissions live, making it a centralized hub for managing corporate users and groups.

There are two paths to integrate Azure AD with Axero:

1. SSO: This approach focuses solely on authentication. Users will log in using their Azure AD credentials; however, account management within Axero remains a manual process.

   Go to the setup guide for Azure AD SSO

2. SSO with Auto-Provisioning: This approach automates both authentication and account management. Changes in Azure AD—such as creating, updating, or deactivating user accounts—are automatically reflected in Axero.

   Go to the setup guide for Azure AD SSO with Auto-Provisioning

Choosing the right approach for your organization can streamline operations, improve security, and ensure a better user experience.

Troubleshooting Common Issues

Encountering problems? This section addresses common issues with solutions to help you resolve them quickly.

User Cannot Log In Through Azure AD SSO

• Verify that the user exists in Azure AD and is not disabled.
• Check the SAML configuration settings in both Azure and Axero for any discrepancies.
• Ensure that the user's Axero username matches their Azure AD username if auto-provisioning is not used.

User Data Not Syncing Correctly

• Confirm that user attribute mappings are correctly configured in Axero.
• If using SCIM, ensure the Axero SCIM endpoint URL and bearer token in Azure AD are correct.
• Check if the synchronization schedule is set correctly.

Support

Need further assistance? Submit a case to our support team for personalized help.